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Table 2 Service operations other than transport performed on shipments

From: Evaluating the performance of freight transport: a service approach

Type of operation Service operations % of shipments (multiple answers possible)
Material (M) Freight consolidation 43%
M Customs clearance, air or ocean forwarding 1%
M Supply of containers, loading, unloading 2%
M Warehousing 5%
M Finalization, packaging and labeling of goods 15%
Information (I) Quality control of goods 24%
I Inventory and/or order management 5%
I Electronic tracing / tracking 39%
I Electronic proof of delivery 24%