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Table 2 Service operations other than transport performed on shipments
From: Evaluating the performance of freight transport: a service approach
Type of operation | Service operations | % of shipments (multiple answers possible) |
|---|---|---|
Material (M) | Freight consolidation | 43% |
M | Customs clearance, air or ocean forwarding | 1% |
M | Supply of containers, loading, unloading | 2% |
M | Warehousing | 5% |
M | Finalization, packaging and labeling of goods | 15% |
Information (I) | Quality control of goods | 24% |
I | Inventory and/or order management | 5% |
I | Electronic tracing / tracking | 39% |
I | Electronic proof of delivery | 24% |