Skip to main content

Table 3 The variety of service trajectories in freight transport firms

From: Evaluating the performance of freight transport: a service approach

  Service trajectories
(M) Simple material service trajectory
(M) + (I) Informational service trajectory
(M) + (I) + (C) or (I) + (C) or (C) Complex methodological / informational trajectories
(M) + (R) Relational service trajectory