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Table 3 The variety of service trajectories in freight transport firms
From: Evaluating the performance of freight transport: a service approach
Service trajectories | |
|---|---|
(M) | Simple material service trajectory |
(M) + (I) | Informational service trajectory |
(M) + (I) + (C) or (I) + (C) or (C) | Complex methodological / informational trajectories |
(M) + (R) | Relational service trajectory |