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Table 3 Second round Delphi panel on the definition of logistics quality standards

From: The necessity for a new quality standard for freight transport and logistics in Europe

Delphi Panel Added Statements on the definition of logistics quality standards

Agreement Level

Achieved Consensus?

Transport logistics quality means to what degree the performance of a product or service meets the expectations of the customer/client.

89.6 %

Yes

Transport logistics quality should take into account of sustainability, reliability, efficiency and cost

85.4 %

Yes

Transport logistics quality means meeting service criteria agreed between client and service provider across modes in the supply chains effectiveness

79.2 %

Yes

Transport logistics quality means a perfect combination of reasonable price, transit time, punctuality and reliability

75.0 %

Yes

Transport logistics quality means the level required by the market and reached by using a complete supply chain of services

58.3 %

No

Transport logistics quality optimizes transport efficiency across all modes

56.3 %

No