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From: The necessity for a new quality standard for freight transport and logistics in Europe
Delphi Panel Added Statements on the definition of logistics quality standards | Agreement Level | Achieved Consensus? |
---|---|---|
Transport logistics quality means to what degree the performance of a product or service meets the expectations of the customer/client. | 89.6Â % | Yes |
Transport logistics quality should take into account of sustainability, reliability, efficiency and cost | 85.4Â % | Yes |
Transport logistics quality means meeting service criteria agreed between client and service provider across modes in the supply chains effectiveness | 79.2Â % | Yes |
Transport logistics quality means a perfect combination of reasonable price, transit time, punctuality and reliability | 75.0Â % | Yes |
Transport logistics quality means the level required by the market and reached by using a complete supply chain of services | 58.3Â % | No |
Transport logistics quality optimizes transport efficiency across all modes | 56.3Â % | No |