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Table 4 Second round Delphi on the logistics quality standard requirement
From: The necessity for a new quality standard for freight transport and logistics in Europe
Delphi Panel Added Statements logistics quality standard requirement | Agreement Level | Achieved Consensus? |
|---|---|---|
Quality standards should be set by service provider and user(shipper/consignee | 72.9% | Yes |
This should include the externalities of transport and logistics services for the wider community. So the regulatory authority needs to determine the externalities and hence the framework for operation and within this the market should then set the quality standard. | 64.6% | Yes |
Logistics quality standard requirement should be set Contractually between partners. However, in the case of substantial disparity between partners (supplier/client) regulatory interference might be advisable to secure common base standards | 60.4% | No |
Legislators cannot be involved in devising standards to which the logistics industry should perform | 39.6% | Divided Opinion |
If the market does not succeed to set appropriate, measurable and realistic standards, the government should take this responsibility | 37.5% | Divided Opinion |