Table 9 Second round Delphi panel on the quality label as a marketing tool

They can be used as requirements when sourcing services

Yes

With an effective audit system in place, it can be proven as 'capable and in control'

Yes

Clients could ask to have quality label as mandatory, especially in high volume tenders

Yes

Marketing is a dominant aspect. But quality label can play an important role.

Yes

Quality labels and indicators (e.g. carbon footprints) can result in behavioural change

Yes

Quality labels have to be cared for/renewed - this is forcing the company to constantly monitor their processes

Yes

Useful indicator, but not the single determinant. All too often a certificate is relatively easy to obtain, while day to day operations are not fully reflected by what these certificates promise

Yes