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European Transport Research Review

An Open Access Journal

Table 1 Design of the questionnaire applied in this research paper

From: The social perception of urban transport in the city of Madrid: the application of the Servicescape Model to the bus and underground services

Block

Interval of Bus questions

Interval of Underground questions

1. First Impressions

1–15

1–16

2. ‘Feeling’ or Internal Responses

16–25

17–25

3. Behaviour

26–39

26–39

  1. (Source: Authors)203.
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