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Table 3 Technical data sheet for the methodology used in this research

From: The social perception of urban transport in the city of Madrid: the application of the Servicescape Model to the bus and underground services

Parameter

Description

Type of survey

Self-administered face-to-face

Place carried out

City of Madrid

Universe or population

Residents in City of Madrid + Visitors

Size of sample

500 (250 at the underground, 250 at the bus)

Sample error

6.4%

Confidence level

95%

Sample method

Random stratification

Date of fieldwork

17–23 December 2013, 25 January 2014

Average time per person surveyed

8 min

Negativity rate

Underground: 16%

Bus: 12%

Non-response rate

Underground: 1.99%

Bus: 1.87%

Analysis technique

Statistical analysis: Univariant_Bivariant (correlation)

Predictive: analysis: Regression Model

Computer program used for data treatment

IBM SPSS Statistics 20

  1. (Source: Authors)