An Open Access Journal
From: Port selection based on customer questionnaire: a case study of German port selection
Level Indicators | Number | Secondary Indicators | Indicators Description | Weight |
---|---|---|---|---|
Freight Competitiveness | 1 | Freight Rate | Refers to the freight offer, relative to the competitiveness of competitors. | 40% |
2 | Side Condition | Refers to credit terms, demurrage and detention terms, drop off condition etc. | 30% | |
3 | Volume Incentive | Refers to rebates when fulfilling volume target. | 20% | |
4 | Freight Stability | Refers to the freight policy stability, consistency. | 5% | |
5 | Quotation Efficiency | Refers to the efficiency of freight offer. | 5% | |
Service Capability | 1 | Service Route Quality | Refers to transit time, frequency, on-time performance and uniqueness of the service route. | 50% |
2 | Cargo Tracing | Refers to the integrity, accuracy and timeliness of cargo tracing. | 20% | |
3 | Transshipment Efficiency | Refers to efficiency of transshipment. | 20% | |
4 | Emergency Response | Refers to capability and efficiency in any urgent case. | 5% | |
5 | IT System | Refers to IT system connection and data exchanging. | 5% | |
Cooperation and Relationship | 1 | Global Cooperation | Refers to cooperation with container carriers in all trade lanes. | 40% |
2 | Cooperative History | Refers to the cooperative history and expectation in future. | 40% | |
3 | Business Claims | Refers to the efficiency in any business claim. | 20% | |
Others | 1 | Strategic Compatibility | Refers to the strategy matching degree and the recognition of values. | 40% |
2 | Company Reputation | Refers to the reputation of the container carriers. | 30% | |
3 | Financial Situation | Refers to the financial situation of the container carriers. | 30% |