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Table 1 Main indicators of port selection by customers. (Source: Authors)

From: Port selection based on customer questionnaire: a case study of German port selection

Level Indicators

Number

Secondary Indicators

Indicators Description

Weight

Freight Competitiveness

1

Freight Rate

Refers to the freight offer, relative to the competitiveness of competitors.

40%

2

Side Condition

Refers to credit terms, demurrage and detention terms, drop off condition etc.

30%

3

Volume Incentive

Refers to rebates when fulfilling volume target.

20%

4

Freight Stability

Refers to the freight policy stability, consistency.

5%

5

Quotation Efficiency

Refers to the efficiency of freight offer.

5%

Service Capability

1

Service Route Quality

Refers to transit time, frequency, on-time performance and uniqueness of the service route.

50%

2

Cargo Tracing

Refers to the integrity, accuracy and timeliness of cargo tracing.

20%

3

Transshipment Efficiency

Refers to efficiency of transshipment.

20%

4

Emergency Response

Refers to capability and efficiency in any urgent case.

5%

5

IT System

Refers to IT system connection and data exchanging.

5%

Cooperation and Relationship

1

Global Cooperation

Refers to cooperation with container carriers in all trade lanes.

40%

2

Cooperative History

Refers to the cooperative history and expectation in future.

40%

3

Business Claims

Refers to the efficiency in any business claim.

20%

Others

1

Strategic Compatibility

Refers to the strategy matching degree and the recognition of values.

40%

2

Company Reputation

Refers to the reputation of the container carriers.

30%

3

Financial Situation

Refers to the financial situation of the container carriers.

30%