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Table 1 Results of literature review concerning attributes affecting travelers’ perception of bus service quality

From: Modelling travelers’ appraisal of ridepooling service characteristics with a discrete choice experiment

AttributesSources
Reliability/ on-time performance/ punctuality/ waiting time/ regularity/ timelinessBeirão and Cabral [14], Bourgeat [15, 16], Dell'Olio, Ibas and Cecin [16], De Oña, De Oña, Eboli, and Mazzulla [17], De Oña, de Oña, Eboli, Forciniti, and Mazzulla [18], Diab, van Lierop, and El-Geneidy [19], Eboli and Mazzulla [20], Eboli and Mazzulla [50], Hansson et al. [21], Hensher and Prioni [22]; Jianrong et al. [23], Paulley et al. [24], Redman et al. [25], Tyrinopoulos and Antoniou [26], Tyrinopoulos and Antoniou [27]
FrequencyBourgeat [15], De Oña et al. [17], Eboli and Mazzulla [20], Eboli and Mazzula [50], Hansson et al. [21], Hensher and Prioni [22], Knapp (1997), Mazzulla and Eboli [28], Redman et al. [25], Tyrinopoulos and Antoniou [26]
Travel time/ speed/headway/timeBeirão and Cabral [14], Bourgeat [15], De Oña et al. [17], De Oña et al. [18], Diab et al. [19], Hansson et al. [21], Hensher and Prioni [22], Jianrong et al. [23], Knapp [51](1998), Redman et al. [25]
Fare/priceDe Oña et al. [17], Eboli and Mazzulla [20], Hansson et al. [21], Hensher and Prioni [22], Jianrong et al. [23], Knapp [51](1998), Paulley et al. [24], Redman et al. [25], Tyrinopoulos and Antoniou [26]
Information provision/real-time informationBeirão and Cabral [14], Bourgeat [15], De Oña et al. [17], Eboli and Mazzulla [50], Hansson et al. [21], Hensher and Prioni [22], Mazzulla and Eboli [28], Paulley et al. [24], Redman et al. [25], Tyrinopoulos and Antoniou [26], Tyrinopoulos and Antoniou [27]
Walking time to access/ proximity of stops/ access and egress timeBourgeat [15], De Oña et al. [17], Eboli and Mazzulla [20]; Hensher and Prioni [22]; Paulley et al. [24], Jianrong et al. [23], Tyrinopoulos and Antoniou [26]
Number of stopsKnapp [51](1998), Mazzulla and Eboli [28]
Service provision hours/ operating hours/ operating period/ last busBourgeat [15], De Oña et al. [17], Knapp [51](1998), Tyrinopoulos and Antoniou [26]
Network coverageTyrinopoulos and Antoniou [26]
Connectability/ Number and quality of interchanges/Integration of networkBeirão and Cabral [14], De Oña et al. [17], De Oña et al. [18], Hansson et al. [21], Paulley et al. [24]