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Table 5 Frequency of the appearance of themes in the corpus by role in shared rides (with a single count being added for the presence of the theme in an interview even if the theme appeared many times in the interview)
From: Learning from the real practices of users of a smart carpooling app
Themes | Sub-themes | Content | Drivers (n = 11) | Passengers (n = 8) | Either (n = 2) | Total (n = 21) |
|---|---|---|---|---|---|---|
Before using the app | Registering | Rapid | 4 | 3 | 0 | 7 |
Easy | 5 | 6 | 0 | 11 | ||
Good support | 3 | 2 | 0 | 5 | ||
Initial use | Opportunities | None or too few | 2 | 0 | 1 | 3 |
Relevant | 2 | 3 | 0 | 5 | ||
Irrelevant | 7 | 3 | 0 | 10 | ||
First request | Made | 2 | 3 | 0 | 5 | |
Received | 5 | 1 | 2 | 8 | ||
Interest in the profile | 1 | 1 | 1 | 3 | ||
Interest in the trip | 7 | 5 | 1 | 13 | ||
First contacts with other users | Chat exchanges | Increased trust | 1 | 1 | 1 | 3 |
Practical conditions | 7 | 5 | 3 | 15 | ||
Deceptions | No answer | 5 | 1 | 0 | 6 | |
Many negative answers | 1 | 0 | 1 | 2 | ||
Shared ride | Before the ride | Confirmations | 2 | 5 | 0 | 7 |
Difficulties in finding other user | 3 | 3 | 0 | 6 | ||
During the ride | Pleasant conversation | 10 | 6 | 2 | 18 | |
Radio off | 3 | 0 | 1 | 4 | ||
Positive feeling | 4 | 3 | 0 | 7 | ||
Negative feeling | 0 | 2 | 0 | 2 | ||
Evocation of another try | 3 | 1 | 0 | 4 | ||
Congestion/lost time | 3 | 1 | 0 | 4 | ||
Anxiety about taking a new route | 1 | 0 | 0 | 1 | ||
Next shared ride | Changes made | Meeting place | 2 | 2 | 0 | 4 |
Verifications of detours | 0 | 1 | 0 | 1 | ||
Conversation topics | 1 | 0 | 0 | 1 | ||
Not repeated use | Not advantageous | Time (longer trip) | 1 | 2 | 1 | 4 |
Money (cost-benefit analysis) | 2 | 0 | 0 | 2 | ||
Personal or professional change | 1 | 1 | 1 | 3 | ||
Only use occasionally | Part-time user | 1 | 0 | 1 | ||
Flexible workplace and hours | 1 | 1 | 0 | 2 | ||
Few possibilities | 5 | 5 | 0 | 10 | ||
Discomfort | Asking others for a detour | 0 | 3 | 0 | 3 | |
Uncomfortable with a person | 0 | 2 | 0 | 2 | ||
Uncomfortable to ask | 1 | 2 | 0 | 3 | ||
Uncomfortable to be late/take excessive travel time | 2 | 0 | 0 | 2 | ||
Problems with the smart app | Understandability | Why a result is obtained | 3 | 2 | 0 | 5 |
Who chooses what | 2 | 0 | 0 | 2 | ||
Utility | Did not understand me | 1 | 1 | 0 | 2 | |
Trust | Did things wrong without my consent | 2 | 2 | 1 | 5 | |