An Open Access Journal
Level | KPI | Services | ||
---|---|---|---|---|
Case 1 | Case 2 | Ylläs Around | ||
Individual/ user level | Total number of trips made | ↓ Parents gave fewer rides to their children. | n.a. | n.a. Travelling without a car became easier. |
Modal shift (from car to PT, to sharing, to...) | ↑ From private cars to DRT. | ↑ Increased sharing and slight change from cars to shared rides. | ↑ Increased use of PT (63%) and reduction of car use (71%). | |
Combining different modes of transport | n.a. The service did not offer travel chains. | n.a. The service did not offer travel chains. | ↑ Bus and (shared) taxi on the same ticket. | |
Attitudes towards PT, sharing, etc. | ↑ Respondents were extremely satisfied and willing to continue the use of the service. | ↑ Neutral and positive attitudes mainly. | ↑ Respondents were willing to continue using the service. | |
Perceived accessibility to transport | ↑ Major improvement in accessibility. | n.a. | ↑ Respondents found that the service simplified their mobility. | |
Total travel cost per individual/ household | n.a. Respondents found the fare very affordable, which played a role in using the service. | n.a. Respondents found the fare very affordable, which played a role in using the service. | ↓ Respondents (60%) found their travel expenses to be lower due to the service. | |
Business/ organisational level | Number of customers | ↑ 69 customers. | ↑ Some new customers. | ↑ 106 customers. |
Customer segments | n.a. Average age 39 years. Mostly women. | n.a. Elderly people. Mostly women. | n.a. Average age 43.5 years. Mostly men. | |
Collaboration/ partnerships in value chain | ↑ Public-private collaboration. | ↑ Public-private collaboration. | ↑ Public-private collaboration. | |
Revenues/ turnover | ↑ New business for transport and digital service providers. | n.a. New business for digital service providers is possible, but uncertain. | ↑ Positive economic effect for transport service providers. | |
Data sharing | ↑ Data sharing between digital service providers and the client (city). | ↑ Data sharing between digital service providers and the client (city). | ↑ MaaS platform improved data sharing by stakeholders. | |
Organizational changes, changes in responsibilities | ↑ Initiated larger development of the DRT service. | ↑ Promoted the development of regional passenger transport services. | ↑ Initiated larger development of mobility services in the Ylläs area. | |
Societal level | Emissions | n.a. Reduced use of private cars and optimization of routes. | ↓ Driven kilometres and CO2 emissions reduced. | ↓ Reduced use of private cars. |
Resource efficiency (roads, vehicles, land use, ...) | ↑ Increased use of DRT and route optimization. | ↑ Improved occupancy rates of vehicles, reduced driven kilometres and emissions, and cost-savings for the public sector. | ↑ Increased use of PT and shared rides. | |
Accessibility of the public to transport services | ↑ New door-to-door service (no PT available). | ↑ New door-to-door service for private customers (no PT available). | ↑ Single train/plane ticket with last mile service. | |
Modification of vehicle fleet | 0 Existing fleet utilized. New driver software. | 0 Existing fleet utilized. New driver software. | 0 Existing fleet utilized. New driver software. | |
Legal and policy modifications | n.a. Need: interoperability of travel card systems. | n.a. Need: GDPR interpretation guide. Harmonized procedures for SHST. | n.a. Need: PT data in digital format. |