An Open Access Journal
From: An integrated grey AHP-MOORA model for ameliorating public transport service quality
Main criteria | Sub-criteria | Definition | Reference |
---|---|---|---|
Approachability C1 | Directness to stops C1.1 | Arriving the stops for travel | |
Safety of stops C1.2 | User’ safety pre-travel at stops | ||
Comfort in stops C1.3 | heating and cooling systems, seats | ||
Directness C2 | Need for transfer C2.1 | User demand to change service type or not | Cheng and Tseng, [12] |
Fit connection C2.2 | The interaction between bus lines or between buses and other types of public services | ||
Reliability C3 | The quality of trust deserving, through delivering the promised services accurately and on specified time | ||
Time availability C4 | Frequency of lines C4.1 | Number of times that public transportation is deployed over a route | Deng & Yan [19] |
Limited time of use C4.2 | Time of starting the service and stopping service during the day | Scott et al. [52] | |
Speed C5 | Travel time C5.1 | Duration of time spent by users on-board between origin–destination points | |
Awaiting time C5.2 | Pre-travel waiting time for the service at stops | ||
Reaching time C5.3 | Duration of time spent by users to reach stops |