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Table 1 The analyzed criteria of public bus transport service quality

From: An integrated grey AHP-MOORA model for ameliorating public transport service quality

Main criteria

Sub-criteria

Definition

Reference

Approachability

C1

Directness to stops

C1.1

Arriving the stops for travel

Duleba et al. [22]; Saif et al. [50]

Safety of stops

C1.2

User’ safety pre-travel at stops

Eboli and Mazzulla, [26]; Cheranchery et al. [13]

Comfort in stops

C1.3

heating and cooling systems, seats

Miao et al. [42]; Sun et al. [54]

Directness

C2

Need for transfer

C2.1

User demand to change service type or not

Cheng and Tseng, [12]

Fit connection

C2.2

The interaction between bus lines or between buses and other types of public services

Dimitrov et al. [21]; Jin et al. [36]

Reliability

C3

 

The quality of trust deserving, through

delivering the promised services accurately and on specified time

Diab et al. [20]; Soza-Parra et al. [53]

Time availability

C4

Frequency of lines

C4.1

Number of times that public transportation is deployed over a route

Deng & Yan [19]

Limited time of use C4.2

Time of starting the service and stopping service during the day

Scott et al. [52]

Speed

C5

Travel time

C5.1

Duration of time spent by users on-board between origin–destination points

Tétreault & El-Geneidy [56]; Kujala et al. [37]

Awaiting time

C5.2

Pre-travel waiting time for the service at stops

Ingvardson et al. [34]; Kujala et al. [37]

Reaching time

C5.3

Duration of time spent by users to reach stops

Currie [16]; Ingvardson et al. [34]