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Table 1 Studies measuring the quality of PT services and travelers’ satisfaction
Reference | Study context | Transport mode | Involvement (e.g., PV user, PT user, Both) | Method* |
|---|---|---|---|---|
[21] | India | Metro | PT | BN, PLS-SEM |
[42] | Brazil | All modes | Expert, PT | MCDM, IPA |
[43] | Spain | Bus | PT | BWM, OLM |
[44] | Indonesia | Bus | PT, PV | IPA |
[45] | China | Bus | PT | OLM, OPM, IPA |
[11] | Portugal | All modes | Public | Qualitative method |
[4] | Spain, Italy, Germany, Portugal, UK | All modes | PV | OLM |
[8] | China | Bus and Metro | PT | SEM |
[46] | Spain, Portugal | All modes | PV | SEM |
[17] | Lebanon | PT, PV | PT, PV | OLM |
[47] | Taiwan | PT | PT | SEM |
[48] | Italy | Bus, tramway | PT | Ordinal measure |
[49] | Bangladesh | Bus | PT | DCM |
[50] | UK | Rail | PT | OLM |
[51] | Canada | All modes | PT | OLM |
[52] | China | All modes | PT | PLS-SEM |
[53] | Vietnam | Bus | PT | PLS-SEM |
[54] | Ghana | Bus | PT | SEM |
[10] | Spain | All modes | PT, PV | OLM |
[55] | Hungary, Budapest | All modes | Passenger, non-passenger, and government | MCDM |