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Table 2 The descriptive statistics of the indicators by the two types of users

From: Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups

Code

Variable

PT user

PV user

Mean

StdDev

Mean

StdDev

S1

Service hour

4.02

0.92

3.64

1.03

S2

Proximity

3.98

0.84

3.64

0.98

S3

Frequency

4.05

0.91

3.71

0.99

S4

Punctuality

3.81

0.98

3.46

1.00

S5

Speed

3.73

0.95

3.32

0.99

S6

Cost

3.80

1.14

3.19

1.15

S7

Accessibility

3.81

0.99

3.26

1.15

S8

Intermodality

3.80

0.96

3.42

1.07

S9

Individual space

3.19

1.10

2.80

1.08

S10

Temperature

3.06

1.12

2.52

1.05

S11

Cleanliness

2.88

1.15

2.46

1.06

S12

Safety

3.76

0.99

3.57

0.97

S13

Security

3.36

1.03

3.10

1.02

S14

Information

3.67

1.03

3.57

0.96

GS

General satisfaction

4.14

0.89

3.65

1.05