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Table 3 The PCA for measuring the perceived service quality and travelers’ satisfaction

From: Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups

Code	Component 1		Component 2		Component 3		p-value
Code	PV user	PT user	PV user	PT user	PV user	PT user	p-value
S1		0.804	0.699				0.000
S2		0.765	0.807				0.000
S3		0.791	0.797				0.000
S4	0.510	0.736					0.000
S5	0.563	0.700					0.000
S6	0.569	0.555					0.000
S7	0.626	0.500					0.000
S8	0.594			0.501			0.000
S9	0.712			0.727			0.000
S10				0.779	0.550		0.000
S11				0.823	0.659		0.000
S12				0.569	0.759		0.002
S13				0.652	0.694		0.000
S14				0.522	0.586		0.041

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