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Table 10 Second round Delphi panel on the elements/segments of quality standards
From: The necessity for a new quality standard for freight transport and logistics in Europe
Delphi Panel Added Statements on the elements/segments of quality standards | Agreement Level | Achieved Consensus? |
|---|---|---|
In the end it is a negotiated service/quality level and specific price that matters most | 84.8Â % | Yes |
The weakest points of the supply chain are the information flow especially in the case of deviations in good time to the right recipient. Solving this could contribute to a more efficient service at the interfaces of the supply chain | 84.8Â % | Yes |
Quality management is an integral part of management. If we are trying to introduce something specific, then it will fail. | 60.9Â % | No |
The use of TEU's, pallets etc. reflects some aspect of standardisation. As a result, standardisation already occurs without intervention. However, as there are varying standards between different modes some government assistance could help reduce these barriers. Providing assistance in determining quality indicators between modes will also provide a similar benefit to reducing barriers to uptake. | 45.7Â % | Divided Opinion |
It is important for the user to carefully examine the players before contracting - in this respect a quality labelling system might be of value, but this can also be dealt with by ISO 9001/14001. | 56.5Â % | No |