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Table 8 Second round Delphi panel on the trust and quality contracts
From: The necessity for a new quality standard for freight transport and logistics in Europe
Delphi Panel Added Statements on the trust and quality contracts | Agreement Level | Achieved Consensus? |
|---|---|---|
Contracts should include key performance (quality) indicators (KPIs) | 79.2Â % | Yes |
Trust is very important but remains unstated in a contract | 77.1Â % | Yes |
Quality must be a philosophy of work. It is not possible to put all quality requirements in a contract | 68.8Â % | Yes |
At the end of the day it is the actual level of quality that is provided which counts and not the content of individual contracts. | 64.6Â % | Yes |
Quality cannot only be managed by KPI's. It mainly has to do with the service and response you get when something out of the ordinary happens. How flexible and willing is a party at that time to deliver service and quality. Outside the contract occurrences give you a much better insight. | 64.6Â % | Yes |
Quality contracts must be in place for all and every transport mode | 52.1Â % | No |
Don't be chained by contracts, use the freedom to provide or receive better transport logistics systems | 35.4Â % | Divided Opinion |