The social perception of urban transport in the city of Madrid: the application of the Servicescape Model to the bus and underground services

European Transport Research Review

An Open Access Journal

Table 2 Cronbach’s Alpha of the questionnaires used for this research

Alpha obtained	Bus			Underground
Alpha obtained	Cron-bach’s Alpha	Cronbach’s Alpha based on the elements typified	N° of ele-ments	Cron-bach’s Alpha	Cronbach’s Alpha based on the elements typified	N° of ele-ments
Block of questions^a	Cron-bach’s Alpha	Cronbach’s Alpha based on the elements typified	N° of ele-ments	Cron-bach’s Alpha	Cronbach’s Alpha based on the elements typified	N° of ele-ments
Socio-demographic Profile	.074	.088	10	.501	.640	10
Very Bad (1) to Very Good (5)	.998	.998	6	.998	.998	6
Very Bad (5) to Very Good (1)	.746	.590	3	.727	.544	3
Greatly disagree (1) to Greatly agree (5)	.785	.685	4	.897	.858	5
Greatly disagree (1) to Greatly agree (5)	.847	.888	9	.686	.484	8
Very important (1) Not at all important (5)	.984	.985	6	.977	.979	6
Very few (1) to A lot (5)	.734	.734	3	.920	.919	3
Very often (1) to Very little (5)	.990	.990	2	.989	.989	2
Other questions (without Likert scale)	.717	.597	3	.658	.522	3