An Open Access Journal
Table 4 The details of the respondents’ comments comprising some of the most typical answers
Typified answers | Detail |
|---|---|
Bus | The bus is better, the night bus |
Metro (underground) | “Madrid Metro flies”, tunnel |
Sustainable city | Less pollution, less traffic, less fuel consumption |
Good quality service | Very frequent, good connection, speed, comfort, efficiency, useful and practical, usually punctual, effectiveness, quality, time-saving, arrives early, punctuality, excellence, clean, cheaper travel |
Bad quality service | Crowded, burglars, chaos, very unpleasant smell, stress, crazy insane, delayed buses, full, useful technology, noisy, dirty, tardiness, people sweating, very slow, delays, crowded in the mornings, few seats, madness, heat, dizziness, discomfort, running to get it, stomach upset, agglomerations. |
The service is worse than it was a few years ago | The wait has worsened, in decline |
Mobility and Communication | Communication, mobility, proximity, accessibility, good circulation, distances, travel, connections, organisation |
Economic aspects | Expensive, strikes, has risen a lot, poor value for money, too much publicity, budget cutbacks |
Comparison with other cities | Good service with respect to other European cities |