Table 1 User´s satisfaction with the 13 service attributes

I-1. Information on schedules and frequencies at the stops

I-2. Information inside the bus

I-3. Connection with other modes and between lines

I-4. Extent of the bus network

I-5. Ticket Price

I-6. Ease of purchasing passes/cards

I-7. Travel comfort (bus occupation)

I-8. Smooth driving (curving, braking)

I-9. Frequency and schedule on working days

I-10. Frequency and schedule on holidays and weekends

I-11. Compliance with schedules and frequencies

I-12. Service start/end time on business days

I-13. Service start/end time on holidays