Table 3 Service-related factors that influence users´ satisfaction

F1. Comfort and information

I-1. Information on schedules and frequencies at the stops

0.703

I-8. Smooth driving (braking, cornering)

0.698

I-2. Information inside the bus

0.665

I-7. Travel comfort (bus occupation)

0.634

I-9. Frequency and schedule on working days

0.524

F2. Service Performance

I-13. Service start/end time on weekends

-0.039

I-12. Service start/end time on working days

0.198

I-10. Frequency and schedule on weekends and holidays

0.050

I-11. Compliance with schedules and frequencies

0.472

F3. Integration

I-6. Ease of purchasing passes/cards

0.112

I-5. Ticket Price

0,062

I-3. Connection with other modes (RENFE, FEVE, interurban bus…) and between lines

0.216

I-4. Extent of the bus network

0.364