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Table 1 Rail passenger delay compensation scheme rules across the EU and GB for selected train operators
Operator | Country | Delay (minutes) and compensation relative to fare | |||||
|---|---|---|---|---|---|---|---|
15–29 (%) | 30–44 (%) | 45–59 (%) | 60–89 (%) | 90–119 (%) | 120+ (%) | ||
Deutsche Bahn, České dráhy, Trenitalia**, Italo | Germany, Czechia, Italy | – | – | – | 25 | 25 | 50 |
All franchised TOCs | Great Britain | 25* | 50 | 50 | 100 | ||
Renfe (Media distancia, medium distance) | Spain | 25 | 50 | 50 | 100 | ||
Renfe (AVE, high-speed) | Spain | 50 | 100 | ||||
Iryo | Spain | – | – | – | 50 | 100 | |
Nederlandse Spoorwegen | The Netherlands | – | 50 | 50 | 100 | ||
RegioJet (<1.5 h, operator’s fault) | Czechia | – | 50 | 50 | 100 | ||
RegioJet (<1.5 h, not operator’s fault) | Czechia | – | 25 | 25 | 25 | 100 | |
Trenitalia (Frecce, high-speed) | Italy | – | 25 | 25 | 25 | 25 | 50 |
SNCF (inOui/Intercités, high-speed/intercity)*** | France | – | 25 | 25 | 25 | 25 | 50 |