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Table 2 Descriptive statistics for the analysed variables for franchised TOCs between 2016–2019
Minimum | Maximum | Mean | SD | |
|---|---|---|---|---|
Average Passenger Lateness (min) | 0.8 | 10.5 | 4.1 | 2.1 |
Average Fare (\(\pounds\)) | 3.0 | 36.8 | 11.9 | 10.5 |
Average Journey Length (km) | 24.5 | 260.6 | 79.7 | 71.9 |
Claims per 1000 passengers (2018–2019) | 0.5 | 21.6 | 6.2 | 5.4 |
Compensation per passenger journey (pence) | 0.3 | 102.7 | 14 | 22.7 |
Compensation to revenue ratio (%) | 0.1 | 2.8 | 0.8 | 0.6 |
% of stops delayed by over 15 min | 0.3 | 8.7 | 3.1 | 2.2 |