An Open Access Journal
Table 6 Participant quotes on ticketing
Participant | Quote |
|---|---|
P7 | Everyone wants to own the customer …… |
P8 | It is the money chain |
P8 | If you can’t find the business case, nothing will happen … |
P14 | It is not profitable to transport people … |
P9 | Need knowledge … |
P20 | Need to be connected to all layers of complication …… |
P1 | Ticketing is just a nightmare. If I could do everything through single source on a single mobile ticket, or even at pay per ticket then I think people would be for other |