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Table 1 The uptake of MaaS: identifying motivational factors in the literature

From: Assessing the intention to uptake MaaS: the case of Randstad

Literature

Attitudinal factors1

Other factors

References

Mobility integration

ICT integration

‘New mobilities’

 

Ho et al. [43]

Services integration2

-

-

-

Polydoropoulou et al. [85]

Services integration

Privacy issues3

Control concerns5, Need for reliability6, Need for flexibility

-

Strömberg et al. [98]

Services integration

-

 

-

Fioreze et al. [35]

Services integration

Tech-savviness4

-

-

Hesselgren et al. [42]

Services integration

-

-

-

Alonso-Gonzalez et al. [6]

Services integration

Tech-savviness, Privacy issues

Green values7

Willingness to pay (WTP)

Caiati et al. [16]

Services integration

-

-

-

Feneri et al. [34]

Services integration

-

-

-

Liljamo et al. [60]

Services integration

-

Green values

-

Loubser et al. [65]

Services integration

Tech-savviness

Green values, Need for reliability, Need for convenience

Attitude towards transport mode, Travel reason, WTP

Schikofsky et al. [91]

Services integration

Tech-savviness

Control concerns, Need for reliability

Competence, Relatedness, Enjoyment, Familiarity

Storme et al. [97]

Services integration

-

-

-

Vij et al. [107]

Services integration

-

-

WTP

Ye et al. [112]

Services integration

Tech-savviness

Innovativeness

Effort expectation, Social impact, Perceived risk

Zijlstra et al. [114]

Services integration

Tech-savviness

Innovativeness

 

Hensher et al. [41]

Services integration

-

-

-

Kim et al. [53]

 

-

Openness, Need for reliability

Reluctance to drive, Resistance to mode transfers

Lopez-Carreiro et al. [63]

Services integration

Tech-savviness, Privacy issues

Green values, Control concerns

The “Big Five”: OCEAN8

Matyas & Kamargianni [74]

Services integration

-

-

-

Hasselwander et al. [40]

Services integration

-

Green values, Need for reliability

-

Huang [45]

-

Privacy issues, Secondary use of personal information

Need for reliability

Perceived ease of use, Perceived risk of mobility information

Kayikci & Kabadurmus [50]

-

Tech-savviness, Privacy issues

-

Attitude towards car dependency

Kim & Rasouli [52]

-

Tech-savviness

-

Attitude towards multimodality, Introvert, Risk-taker

Macedo et al. [69]

Services integration

-

Green values

-

Zhang & Kamargiani [113]

Services integration

Tech-savviness, Privacy issues

Green values

-

Kriswardhana & Esztergár-Kiss [54]

-

-

-

Performance expectancy, Facilitating conditions, Technology readiness

Van't Veer et al. [102]

-

-

-

Utility, Perceived risk, Facilitating conditions, Effort expectancy, Scepticism

  1. 1Attitudinal factors grouped according to the categories established by Durand et al. [30]
  2. 2Individuals’ expectations of the mobility services integrated by MaaS
  3. 3Individuals’ need to control their personal data
  4. 4Affinity with technology
  5. 5Individuals’ need to have full control over the mobility network
  6. 6Individuals’ need to rely on the mobility network when travelling (i.e., need for trust)
  7. 7Green awareness
  8. 8OCEAN: Openness to experience, Conscientiousness, Extraversion, Agreeableness, and Neuroticism