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Table 5 The local and final weights for service quality criteria
First-level criteria | Weights | Rankings | Second-level criteria | Local weights | Local rankings | Final weights | Final rankings |
|---|---|---|---|---|---|---|---|
Approachability | 0.109 | 5 | Distance to stop | 0.281 | 7 | 0.030 | 9 |
Safety of stop | 0.516 | 1 | 0.055 | 6 | |||
Comfort in stop | 0.101 | 10 | 0.011 | 10 | |||
Directness | 0.168 | 3 | Need to transfer | 0.415 | 4 | 0.071 | 4 |
Fit connections | 0.431 | 3 | 0.072 | 3 | |||
Time availability | 0.242 | 1 | Frequency of lines | 0.373 | 5 | 0.091 | 2 |
Limited time of use | 0.441 | 2 | 0.109 | 1 | |||
Speed | 0.199 | 2 | Journey time | 0.306 | 6 | 0.061 | 5 |
Awaiting time | 0.241 | 9 | 0.048 | 8 | |||
Time to reach stop | 0.255 | 8 | 0.051 | 7 | |||
Reliability | 0.124 | 4 | |||||