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Assessing the value of information for retail distribution of perishable goods


This paper addresses quantitative methods for estimating the value of information from ITS in urban freight distribution. A real-life application on the retail distribution of perishable goods is considered. The problem is formulated as a vehicle routing problem with soft time windows and time-dependent travel times, and solved by using information affected by different degrees of detail and reliability. The practical performance of these solutions is then evaluated by simulation, to assess the joint benefit of using more reliable and detailed information with different solution algorithms.


The increase of congestion in transport system requires innovative approaches to face the need for sustainable mobility. In this context, limiting the impact of freight transport on road congestion is specifically important. In fact, the European freight road transport is expected to increase by 55% by 2020 [1]. The traditional measures to accommodate this growth, such as the expansion of the existing transport networks, cannot be pursued, at least in urban areas. The rationalization of the freight flows in the urban areas is therefore necessary and this need is addressed by City Logistics [2, 3]. One of the basic concepts of city logistics is the use of intermodal terminals. Here, goods incoming from different transport modes (rail, maritime, large trucks) are stored and small vehicles are used for the distribution of freights towards the urban area. Terminals are often located in the city neighborhoods, as near as possible to the city center to reduce the distances for truck collection and distribution [4].

Intelligent Transportation Systems (ITS) and technologies can play a key role to optimize the organization of intermodal terminal and to reduce the impact of freight traffic on urban congestion. In 2008, the European commission planned several actions aiming at the introduction of the eFreight concept [5], consisting of the collection of real-time information on the location and condition of transported goods, and of its integration with other supply-chain activities and technologies, such as radio frequency identification (RFID).

In this paper we focus on the best use of ITS information for the distribution of goods from an intermodal terminal to the retailers located in an urban area. Specifically, we are interested in the development of a quantitative method to estimate the value of such information in the optimization process of the retail distribution of perishable goods. The perishable goods market is characterized by the short life time of products, sometimes limited to few days, which turns out in a rapid depreciation of the product value. The distribution must therefore comply with strict restrictions on the delivery times. This challenge requires, on one hand, effective optimization algorithms to plan punctual deliveries to the retailers at sustainable cost. On the other hand, there is a need for reliable and accurate data on the road network to produce solutions that can be implemented in practice.

Network traffic conditions deeply influence the link travel times that constitute the main input of distribution problems. Travel times are affected both by systematic variability (traffic condition in the different time slices) and stochastic variability (unforeseen events, such as accidents or maintenance operations). Therefore, in order to effectively plan the deliveries, time-dependent travel times should be taken into account. Tracking systems based on the RFID technology or GPS offer a new opportunity to collect reliable real-time information about network traffic conditions. Such information can be used both in real time, to locate the position of a vehicle, and off line to estimate the travel time of each element of the network with high level of precision and reliability. However, while the cost of implementing such measurement systems can be easily computed, estimating the value generated by advanced tracking systems is more difficult [6]. In fact, there is a need for scientific studies on the evaluation of the added value generated by advanced tracking systems in distribution. This need motivates the present work.

The main contribution of this paper is the application of a new methodology to quantify the dependency of distribution cost from data reliability and data accuracy. The methodology is tested on a practical case study arising in the urban freight distribution of perishable goods. We consider an intermodal terminal located in the suburban area of Rome (Italy) serving retailers located in the historical center. The center of Rome is characterized by narrow streets and high density of commercial activities, which makes the distribution quite decoupled from the rest of the city since specific small vehicles have to be used in this area (smaller than 3.5 tons). The case study is formulated as a vehicle routing problem with soft time windows (VRPTW) for the deliveries, in which the objective function includes the transportation costs and the cost of late deliveries. Different solution algorithms have been implemented to solve the VRPTW, including simple greedy heuristics and advanced tabu search algorithms. The effect of incorporating practical experience of human dispatchers in the solution algorithm is also assessed by constructing a new neighborhood which takes into account the geographical position of customers and routes. The degree of sensitivity of the different algorithms to process data information has been then evaluated, thus leading to a graphical representation of the dependency of the distribution cost from the data reliability and the algorithm adopted. Also the relation between costs and data accuracy is investigated by representing the evolution of traffic with different numbers of time slices during which traffic conditions are considered constant.

The paper is organized as follows. In Section 2 we revise some relevant related works. The research methodology to assess the information value is described in Section 3. Section 4 deals with the formal description of the vehicle routing problem. Solution algorithms are described in Section 5 and the computational results are reported in Section 6. Some conclusions follow in Section 7.

Literature review

In this section we review the recent literature related to this paper. The approach followed in this paper is based on (i) choice of methods and technologies for data collection, (ii) choice of solution algorithms for solving the vehicle routing problem described in the previous section, (iii) computation of the added value generated by data reliability in combination with the chosen solution algorithms. While an increasing number of papers addresses the first two points, there is a substantial lack of scientific research as far as the third point is concerned. Therefore, while this paper focuses on the third issue, we next review the recent literature related to the first two points.

In the last years there has been an increasing interest in the literature on commercial vehicle tour data collection and modeling [7]. Jarugumilli and Grasman [8] use RFID technology to enable efficient control of inventory distribution by exchanging real-time information upon arrival at each location. Wang et al. [9] use real time information from different ITS such as RFID and GPS to optimally route and schedule vehicles in logistics and distribution services. Kim et al. [10] propose effective algorithms for data estimation, to be used once measures from the field have been collected.

As for the literature on the vehicle routing problem, the TABUROUTE algorithm introduced by Gendrau et al. [11] is among the most well known solution algorithms. The inclusion of time windows (VRPTW) has been addressed in a large number of papers, mostly in the case in which travel times are time-independent. We cite, among the others: Solomon [12], Russell [13], Bramel and Simchi-Levi [14], Potvin et al. [15], Taniguchi et al. [16]. Cordeau et al. [17] consider soft time windows to take into account late and early delivery.

Time-independent travel times do not adequately represent all the real cases, since in practice travel times can be affected by strong variability both systematic (traffic condition in the different time slices) and stochastic (unforeseen events, such as accidents or maintenance operations). Limited research has been carried out on vehicle routing problems with variable travel times. We cite, among the others: Laporte et al. [18], Malandraki and Daskin [19], Taniguchi et al. [21, 22], Kenyon and Morton [23] and Taniguchi and Shimamoto [24].

Ahn and Shin [25] are among the first researchers who studied the vehicle routing problem with time windows and time-dependent costs. Malandraki and Daskin [19] give a formulation of the VRPTW and time-dependent costs, modeling the travel time fluctuation with a step function.

Ichoua et al. [20] propose a time-dependent model for a VRPTW, based on time-dependent travel speeds, computed dividing the planning horizon into three time periods. They extended the tabu search heuristic developed by Taillard et al. [26] to solve the problem and performed some experiments to evaluate the model in static and dynamic environments. Fleischmann et al. [27] consider the Time-Dependent Vehicle routing problem (TDVRP), defining the travel time function with a linearized step function. The authors show that all the models, with the exception of [20], are inconsistent since they do not represent the “no passing” (FIFO) property. Ando and Taniguchi [28] presents a model for minimizing the total costs incorporating the uncertainty of link travel times with the early arrival and delay penalty at customers who set up designated time windows.

Research methodology

This section describes the procedure adopted for estimating the value of information in our vehicle routing application. The basic idea behind the procedure is that the discrepancy between planned and implemented solutions is only in minor part due to the inherent stochastic nature of travel times. Major differences are due to the mismatch between the observed data, used to build the planned solution, and the actual travel times occurring in practice. In other words, the actual travel time t ij for a link (i, j) can be expressed as t ij  = d ij  + s ij , where d ij is a deterministic value and s ij is a stochastic variable due to perturbation events on transport demand and supply. The first quantity d ij is the desired value for solving the vehicle routing problem, such as the expected value of t ij or a value achieved with a given probability ψ (i.e., such that the probability Pr{t ij  ≤ d ij } = ψ). In practice, the exact value of t ij is unknown and can only be estimated by collecting measures on the network, which can be affected by measurement errors. Consequently, also the estimation of d ij is affected by measurement errors. We let and be the estimated values of d ij and t ij , respectively.

We call discrepancy the quantity . If is a rough estimate of t ij , then the measurement error can be much larger than the inherent stochasticity of the travel time, i.e., |δ ij | > > |s ij |.

The use of an advanced tracking system may help to collect more reliable information and thus to produce a better estimate of t ij , i.e., an estimate such that . The value of such information is related to the improved performance of the system that would have been achieved if the planned solution was built using the more reliable instead of . Since the discrepancy may vary over the different routes to be traversed, we introduce an aggregated value ε that we call the unreliability of the data set. For a urban network with a set N of links, possible aggregations are the mean value of the discrepancies over all the links, e.g. the mean value , or the square mean value , or any other aggregated representative of all data discrepancies. In our computational experiments we use the mean value.

Our procedure computes the value of information with reference to a given vehicle routing algorithms . It requires the production of several solutions with for varying the unreliability ε of the data set. Given the data set and a value for the unreliability ε, we let ρp(ε) be the planned solution obtained with on such data set, ρh(ε) be the associated historical solution, obtained by using the same routing as in ρp(ε) and the actual data d ij instead of . Since the values t ij are stochastic, also the performance of ρh(ε) is a stochastic variable. We let π(ε) be the mean value of the performance achieved by ρh(ε) for a given ε. Applying the same procedure for varying ε, we get a curve π(ε) associated to the vehicle routing procedure being used. If using a certain type of ITS one can decrease the information unreliability from a value ε2 to ε1 < ε2, there is then a performance improvement π(ε2) − π(ε1), like shown by the curves of Fig. 1.

Fig. 1

Performance for varying the unreliability

In this paper, we focus on computing the relation between data reliability and distribution costs. We do not address the exact computation of the probabilistic uncertainty of the information before and after the introduction of ITS, which is very much related to the technology and the specific setting, and it is the subject of more technology oriented ITS studies. However, it appears from the literature that there are many settings in which suitable technologies, e.g. the RFID technology, make possible to reduce the unreliability ε nearly to zero (RFID Journal October 2002 [29] and August 2008 [30]).

It is worthwhile to mention that, very likely, different vehicle routing algorithms may have different degrees of sensitivity to process data information. Therefore, when designing an intelligent transport system, it can also be profitable to develop novel vehicle routing algorithms that will use the more reliable information.

Figure 1 shows the cost π(ε) for two algorithms Algo1 and Algo2. Let us first focus on Algo1 and assume that the unreliability of the current information is ε2. Suppose that an advanced tracking system may reduce the unreliability down to ε1. The value of information provided by the advanced tracking system is β in Fig. 1, since this is the cost reduction achieved. Note that the value of information depends on the chosen vehicle routing algorithm. If the adoption of the advanced tracking system is combined with a new algorithm Algo2, then the cost reduction becomes α + β, i.e., there is an additional benefit α due to Algo2. From Fig. 1, it follows that Algo1 is preferable to Algo2 for highly unreliable data while Algo2 becomes the best choice for ε = ε1. In other words, it is important to assess the impact of advanced tracking systems in combination with different (simple and advanced) vehicle routing algorithms. Clearly, it is worth paying the cost of implementing the new tracking system and the new algorithm Algo2 only if they generate sufficient ROI (Return On Investment), i.e., if the implementation cost is smaller than α + β.

Problem description

The problem addressed in this work is a vehicle routing problem with soft time windows of [earliest,latest] delivery times. An intermodal terminal IT must distribute the required amount of perishable goods to a given set R of retailers by using a given set V of vehicles of given capacity. We assume that an unlimited amount of merchandise and number of vehicles is available at IT. Each retailer r requests a certain quantity of goods d r to be delivered within a given time window [t r , T r ].

A feasible solution of the problem consists of constructing a route for each vehicle starting and ending in IT such that (i) the demand of each retailer is satisfied, (ii) each retailer is served by exactly one vehicle, and (iii) the capacity of each vehicle is not exceeded. In our model, a vehicle arriving early at a certain retailer will wait until its earliest delivery time.

A vehicle arriving at time a r  > T r at retailer r incurs a penalty cost w r for late delivery. This penalty w r is proportional to the probability p r that the delivery is refused by the retailer:

where γ r is a given constant. We assume p r  = 0 for on-time deliveries, i.e., for t r  ≤ a r  ≤ T r . The probability that a delivery is refused is p r  = 1 for a delay a r  − T r  ≥ τmax and increases linearly from 0 to 1 when the arrival time is in the time window [T r , T r  + τmax], as in Fig. 2.

Fig. 2

Probability of refusing delivery

Let ρ be the set of routes in a solution, each associated to the vehicle v(ρ i ) used for route i. The cost of route i is given by three quantities: (i) the fixed cost associated to the usage of vehicle v(ρ i ), (ii) the variable cost c i (ρ i ) associated to length of route ρ i , and (iii) the penalty cost for late deliveries. The objective function of the problem is therefore:



In this section we describe the solution algorithms used for our analysis. We assess the performance of different vehicle routing algorithms when varying the data reliability. Specifically, we consider a simple constructive heuristic and two tabu search procedures.

The constructive heuristic groups retailers according to their geographical position and assigns to each group the minimum number of vehicles necessary to accommodate their total demand. Retailers belonging to the same group are ordered for increasing T r and then assigned in this order to vehicles. If the demand of retailer r does not fit in any of the available vehicles, a new vehicle is added and r is assigned to it. Otherwise, r is assigned to the available vehicle with the minimum remaining capacity.

When all retailers have been assigned to a vehicle, an adaptation of the 3-OPT local search algorithm [31] to the case with time windows is used to sequence retailers served by the same vehicle. This constructive heuristic is similar to the first steps of the procedure currently adopted at the terminal to plan vehicle routes.

The first tabu search procedure (hereinafter called ST or standard tabu search) implements the main features of the TABUROUTE algorithm introduced by Gendrau et al. [11]. A solution S in ST is given by the sequence of retailers served by each route. The neighborhood of a solution S is the set of all the feasible solutions obtained by moving one of p randomly chosen retailers from its route in S to another route serving at least one of the q retailers closest to it, where p and q are two parameters of the tabu search. If a move leads to empty an existing route, the route is eliminated. An additional move consists in adding a new route to the set of routes and in assigning to it one of the p retailers. A move can lead to infeasible solutions that violate the capacity constraints of some vehicles. Infeasible solutions are penalized by a factor depending on the violation of the capacity constraints.

When the solution does not improve after a certain number of iterations, diversification strategies are used to restart the search from new solutions.

The second tabu search procedure (hereinafter called AD or advanced tabu search) differs from ST for the definition of a larger neighborhood of a solution, that is generated by considering an additional move. The new move emulates the behavior of human dispatchers and is based on the geographical properties of the real application considered in this paper and depicted in Fig. 3.

Fig. 3

The new move

As described in Section 1, intermodal terminals are typically located in the peripheral area of the cities. On the other hand, the retailers can be located in the central area of the city, as in our case study. In such case, each route includes a long path from IT to the first served retailer r f and a long path from the last retailer r l to IT. The new move allows moving a retailer r from its current route to another, before r f or after r l , even if r f or r l are not included in the q retailers closest to r. The solution S′ obtained after the move is included in the neighborhood of S if the cost of S′ minus the cost of S is below a given treshold σ.

Computational results

This section reports on the performance of the greedy, AD and ST algorithms on a real test case, located in a subarea of Rome (Italy). The code is implemented in C+ + and runs on a PC equipped with a Intel 2 GHz processor and 2 GB of RAM.

Test case description

The network includes the historical center of Rome, where customers are located, and the south area until the Big Ring Road, where the intermodal terminal IT is located. The network is shown in Fig. 4 and consists of 250 centroids, 425 nodes and 2,346 oriented links. Each node may host a customer, even if not all customers require a delivery in the same day. The historical center of Rome is characterized by many narrow streets and by a large number of small activities, which translate into specific problem characteristics such as the dimension and the number of customers and low link capacity values. The distribution of merchandise takes place from 4:00 am to 11:00 am. In order to model the traffic conditions within this time window, about 280,000 vehicles are generated at the centroids of the network considering the variable demand profile shown in Fig. 5.

Fig. 4

Rome network

Fig. 5

Demand profile

For each hour, link travel times are obtained by simulation using dynamic assignment model where transport demand can change during the simulation interval. For the dynamic simulation we use the DYNAMEQ model: this is a dynamic traffic assignment model which exploits variants of gradient like directions and the method of successive averages to determine pre-trip dynamic equilibrium path choices [32]. As a consequence, the travel times between each pair of retailers, as well as between each retailer and the terminal IT, are time-dependent and can be represented by a vector where each component is associated to a certain time slice.

In our study, we consider these travel times values as the actual traffic conditions in the network. To generate errors on the input data, these travel times values have been randomly perturbed using the relation , where x is a random variable uniformly distributed in the interval [ − P, + P]. With this position, for each link (i, j) we get a discrepancy . We considered ten values for P = {10, 20,..., 100}, besides the reference case P = 0 in which input data is not affected by error. We consider ten scenarios for the customer orders, each scenario consisting of one day with 50 deliveries randomly located in the city center. For each value of P and for each scenario, ten random perturbations of the travel times have been generated, thus obtaining a total of 1,010 instances of the vehicle routing problem to be solved with the three algorithms. As an aggregate indicator of the unreliability we use the unreliability ε expressed in percentage, i.e., .

Results analysis

For the reference case ε = 0 and for the ten scenarios, Algorithm AD finds a better solution with respect to Algorithm ST in eight out of ten cases. In the following, the best solution obtained either by AD or ST for ε = 0 is referred to as the REF solution.

Table 1 reports the average (in percentage) over all instances of the difference between the performance of each of the three algorithms and the performance of the REF solution. In what follows, we refer to this indicator as the relative performance loss. For ε = 0 we report the relative performance loss over the ten scenarios. For each ε ≠ 0 we report the average over 100 instances (ten scenarios and ten perturbations). Clearly, the larger is the relative performance loss, the worse is the performance of the algorithm in combination with a certain data unreliability. The greedy algorithm performs very poorly with respect to the two tabu search algorithms, the relative performance loss from REF ranging from 271.3 to 722.0%. With the AD and ST algorithms, the relative performance loss from REF is significantly smaller. It reaches a maximum of 139.4% with a perturbation ε = 100 in the ST case.

Table 1 Relative performance loss (percentage) between solutions and REF

A pictorial comparison between AD and ST is shown in Fig. 6. On average, AD outperforms ST for all values of ε, which demonstrates the effectiveness of the new neighborhood concept adopted by AD.

Fig. 6

Relative performance loss (percentage) of solutions costs computed by AD and ST with respect to REF (seven time slices data input)

As for the sensitivity of the algorithms to the unreliability ε, Fig. 6 shows that there is a significant increase of the distance with respect to the REF solution when passing from ε = 0 to ε = 10 . For higher values of ε the distances remain quite stable for AD and slightly increase with ε for ST. For example, from Table 1, passing from ε2 = 50 to ε1 = 40 with ST would generate a value of information equal to 0.2 REF. If in addition ST is replaced with AD, the total gain increases up to more than 0.5 REF.

This behavior highlights the lower robustness of ST with respect to AD.

The robustness of AD and ST can be explained by Fig. 7. For each value of ε and for each instance, the objective function of the solutions obtained by AD and ST with perturbed input data have been compared with the objective function values obtained by the same solutions with no perturbation on link travel times (i.e., with ε = 0 ). The lowest is the difference, the highest is the robustness. We call this difference the average perturbation error (in percentage).

Fig. 7

Average perturbation error (percentage)

It can be observed that the estimation error increases almost linearly with ε for both AD and ST and does not vary significantly with the algorithm but it depends only on ε.

In the remaining part of this section, we study the benefit of using aggregated versus more detailed input data when modeling the traffic conditions in different time slices. The previous results are obtained using link travel times available for each hour of the planning horizon 4:00–11:00 am (i.e., the planning horizon is divided into seven time slices). In order to consider more aggregated input data, the same planning horizon is divided into three time slices (from 4:00 to 7:00, from 7:00 to 10:00 and from 10:00 to 11:00); the link travel times from 4:00 to 7:00 am (and from 7:00 to 10:00 am) are considered constant and equal to the average values during the three hours.

Figure 8 shows the relative performance loss of the objective function values from the REF value when using three and seven time slices, for varying ε. The REF value is computed by using seven time slices and ε = 0 . The distance from REF for the case with three time slices ranges between 40 and 80% for AD and between 60 and 140% for ST. Such behavior confirms that AD is more resilient to perturbation with respect to ST also when the input data are more aggregated.

Fig. 8

Relative performance loss (percentage) of solutions costs computed by AD and ST with respect to REF (three time slices data input)

It is interesting to compare the performance of each algorithm considering three and seven time slices. This is shown in Fig. 9 for the AD algorithm and in Fig. 10 for the ST algorithm.

Fig. 9

Relative performance loss computed by AD with respect to REF (three vs seven time slices data input)

Fig. 10

Relative performance loss computed by ST with respect to REF (three vs seven time slices data input)

As for the AD algorithm, when the input data are very reliable (i.e., when ε = 0 ) there is a clear convenience in using seven time slices rather than three. On the other hand, for 10 ≤ ε ≤ 40 the difference between the two cases reduces almost to zero, and it is always less than 20% for higher values of ε, so that there is no big convenience in collecting and using more detailed input data for ε ≥ 10 . When the ST algorithm is concerned, Fig. 10 shows that detailed input data (seven time slices) are still preferable when the perturbation ε is zero and that aggregated input data (three time slices) are slightly preferable for ε ≥ 10 .


This paper addresses quantitative methods for estimating the value of information from ITS in urban freight distribution. The information adopted are link travel times, that can be deeply influenced by systematic and stochastic variability. Specifically, we developed a quantitative method to estimate the value of such information in the optimization process of the retail distribution of perishable goods. The method consists of solving the distribution problem by using data affected by different degrees of reliability and accuracy. As a stage of the analysis, different algorithms are evaluated in terms of performance and robustness, to assess the best results achievable with a given data set. In particular, we define the monetary cost of unreliability as the additional cost that has to be paid with respect to the best solution achievable with perfect information. We tested several solution procedures, ranging from simple greedy algorithms to specialized tabu search algorithms. As for the latter case, a standard tabu search is derived from the literature on the vehicle routing problem. A new advanced tabu search has been developed by taking into account the geographical position of customers and routes to construct a new effective neighborhood.

Experimental analysis has been carried out on a real network (a subarea of the city of Rome). Our results show that there is a clear benefit in using detailed and highly reliable data. When reducing the travel time estimation error nearly to zero is not possible (e.g., when travel time values are inherently stochastic in nature) it is important to use an advanced algorithm, able to achieve good performance for a large range of perturbation. Our computational results also show that when the input data perturbation is large, there is no big convenience in using detailed information for the solution of the vehicle routing problem. An accessory result to the main objective of the paper is to show that the advanced tabu search clearly outperforms the standard one from both the points of view of the objective function and the robustness.

The methodology described in this paper can be used to evaluate the marginal value of different types of information and therefore the potential return on investment on the acquisition of reliable data. At the same time, the results of this paper can be of interest also for information providers, to evaluate the willingness to pay of potential customers and/or to estimate the associated market share.

Future developments of this work will be possible when practical measures on the network links will be available, and will address the design of the most suitable distributions for the link travel time errors and the definition of the right combination of levels of input data aggregation, information reliability and algorithm to be used in practice. A further important research direction should address the problem of dynamically re-routing deliveries in real-time, i.e., to investigate the benefit of adapting vehicle routes in real time on the basis of the current traffic conditions. Several papers [33, 34] demonstrate that, as the uncertainty in the travel times increases, dynamic vehicle routing strategies becomes more and more convenient with respect to the static strategies.


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This work is partially supported by the Italian Ministry of Research, Grant number RBIP06BZW8, project FIRB “Advanced tracking system in intermodal freight transportation”.

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Correspondence to Marialisa Nigro.

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Flamini, M., Nigro, M. & Pacciarelli, D. Assessing the value of information for retail distribution of perishable goods. Eur. Transp. Res. Rev. 3, 103–112 (2011).

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  • Information reliability
  • City logistics
  • ITS
  • Vehicle routing
  • Time-dependent travel times